The leveraging of outsourcing engagements to implement and support digital transformation solutions is emerging as the foundation for the next generation of outsourcing. Digital transformation is a critical part of many...more
Digital transformation continues to be a buzzword for 2025, with companies considering or implementing new user-facing and back-office artificial intelligence (AI) solutions and other digital tools to enhance end-user...more
Gone are the days when a company could outsource the “people” that perform a business process without considering, and likely including in the outsourcing arrangement, the digital enablement of the underlying workflows and...more
The business process outsourcing (BPO) market is growing at an unprecedented rate as technological advancements transform traditional BPO models to keep up with evolving business needs. As BPO service providers implement and...more
The UK government has released updates to its Digital, Data, and Technology (DDaT) Playbook, outlining guidance and relevant considerations for entities dealing with DDaT projects in this fast-changing sector. The DDaT...more
The United Kingdom published a roadmap detailing its goal of becoming a technological superpower by 2030 through the use of its new International Technology Strategy and opening of the Technology Centre of Expertise. The...more