2022 was a year of transition, with law firms and clients moving into a new post-pandemic phase while dealing with rising inflation and global uncertainty. Throughout this time, we have been working with clients of all sizes...more
Last week, thousands of experience management professionals gathered in Salt Lake City for the Qualtrics X4 Summit — the largest conference dedicated to customer and employee experience. Members of Troutman Pepper’s client...more
When I'm coaching attorneys on strengthening client relationships, I often ask them to think about their last big purchase. Was it a good or bad experience? Why? ...more
How are you doing on your New Year’s resolutions? If you are not as far along as you had hoped, you are not alone. That’s because most people set resolutions that are broad or unrealistic. In Troutman Pepper’s Client...more