Like prior weeks’ Updates, this week’s Update features stories on the growing phenomenon of fintech and its effect on the travel industry. Enjoy....more
This week’s Update features a variety of stories, including updates on Sabre’s attribution sales efforts and the growing importance of Booking.com’s mobile application in the U.S. Enjoy....more
This week’s Update features stories on Hopper and its latest fintech offering, Agoda’s new “eco” oriented discount program and Expedia Group’s Peter Kern’s summer travel plans (watch the video). Enjoy....more
Last week’s Update features stories on two less frequently used social media platforms – Instagram and Snapchat – and details the brewing battle among banking companies for travel industry legitimacy. I hope you enjoy....more
6/13/2022
/ Advertising ,
Antitrust Litigation ,
Booking.com ,
Capital One ,
Expedia ,
Hotels ,
Instagram ,
Japan Fair Trade Commission (JFTC) ,
JPMorgan Chase ,
Online Travel Vendors ,
Rate Parity Agreement ,
Rental Property ,
Snapchat ,
Travelers ,
Vacation Rentals
This week’s Update features two stories detailing fintech’s growing influence on online travel. Regular readers of our Update know that we’ve featured a number of fintech and payment related stories this past year, with...more
6/6/2022
/ Airlines ,
Amazon ,
FinTech ,
Hotels ,
MasterCard ,
Mobile Apps ,
Online Travel Vendors ,
Popular ,
Tourism ,
Travelers ,
Wyndham
Last week’s Update continues the theme of providing updates on a few lesser known distribution platforms – this week we feature Latin American distributor, Despegar, and Central and Eastern European distributor, the Szallas...more
Last week’s Update features a variety of stories, including updates on several platforms that we don’t routinely cover – Kakao, Agoda and Trip.com. Enjoy....more
With earnings season upon us, it was difficult to limit this week’s Update to just 12 stories. For those of you seeking a deeper dive into the latest on online booking platforms, Expedia Group and Booking Holdings I encourage...more
Last week’s Update features a variety of stories, including FlightHub’s attempt to resurrect its reputation and US Airways’ latest claims against Sabre. Enjoy....more
We begin this week’s Update with the promised overview of the DOJ’s recent guidance on the ADA and website accessibility. Enjoy....more
5/2/2022
/ Australian Competition and Consumer Commission (ACCC) ,
Expedia ,
Failure To Disclose ,
Fake Reviews ,
Hospitality Industry ,
Hotels ,
Influencers ,
New Rules ,
Online Travel Vendors ,
Popular ,
Social Media ,
Sustainability ,
Travelers ,
Trivago ,
UK ,
UK Competition and Markets Authority (CMA)
Last week was all about loyalty as we saw a number of stories on the new roles that technology and online platforms are playing for hoteliers seeking to update and expand (or even launch) their loyalty programs. We include...more
This week’s Online Travel Update features a variety of stories, including a follow up story on Uber’s ongoing transition from ride hailing app to super app. Enjoy....more
4/25/2022
/ Advertising ,
Airlines ,
Anti-Monopoly ,
Booking.com ,
Capital Raising ,
Car Rentals ,
Expedia ,
Hotels ,
Marketing ,
Mobile Apps ,
Online Travel Vendors ,
Russia ,
Travelers ,
Uber
After a few quiet weeks, last week produced a number of stories that caught our attention and made it into our weekly Update, including two interesting stories on customer reviews. Enjoy....more
4/12/2022
/ AirBnB ,
Airlines ,
Antitrust Investigations ,
Booking.com ,
Carbon Emissions ,
Competition ,
Customer-Loyalty Programs ,
Defamation ,
Department of Justice (DOJ) ,
Expedia ,
Google Maps ,
Health Inspections ,
Hospitality Industry ,
Hotels ,
Libel ,
Marketing ,
Online Reviews ,
Online Travel Vendors ,
Restaurant Industry ,
Tortious Interference ,
Travelers ,
Yelp
As the short list of stories below reveals, last week was another quiet week in the online travel world. Enjoy....more
This week’s Update features a variety of topics, including Fareportal’s deceptive sales tactics and Expedia’s self-proclaimed collaborative approach. Enjoy....more
As you can see from our stories below, it was a rather quiet week for online travel. Enjoy....more
What a week it has been watching the horrible events unfold in Ukraine. Our thoughts and prayers go out to those in Ukraine or with family in Ukraine....more
3/14/2022
/ Acquisitions ,
Airlines ,
Booking.com ,
Expedia ,
Hotels ,
Mobile Apps ,
Online Travel Vendors ,
Partnerships ,
Russia ,
Ryanair ,
Travelers ,
Uber
This week’s Update includes two stories detailed Booking Holdings’ recent earnings release and a surprise story regarding Google’s hotel booking platform. Enjoy....more
This week’s Update features stories detailing recent fourth quarter earnings releases by TripAdvisor, Airbnb, Marriott and Sabre. Enjoy....more
2/28/2022
/ AirBnB ,
Booking.com ,
Call Centers ,
Coronavirus/COVID-19 ,
Hotels ,
Marriott ,
Mergers ,
Online Travel Vendors ,
Rental Property ,
Strategic Partnerships ,
Travelers ,
TripAdvisor
This week’s Update leads with an important Data Privacy Update from Eva Novick, the newest member of our firm’s privacy and data security team. If you currently operate a loyalty program (or plan to introduce one soon), I...more
2/21/2022
/ Airlines ,
Amazon ,
Carbon Emissions ,
Climate Change ,
Cruise Ships ,
Customer-Loyalty Programs ,
Data Privacy ,
Expedia ,
Hotels ,
Online Platforms ,
Online Travel Vendors ,
Priceline ,
Travelers
This week’s Update features stories on Kayak, Hopper (again) and Shiji, and includes an important privacy update from California on loyalty programs....more
This week’s Update features a number of stories on short-term rentals, as one established vacation rental platform continues to gain relevance in traditional hotel room distribution while an established travel application...more
This week’s Update begins with an interesting story detailing how evolving consumer trends of the past few years (e.g., sustainability) are making their way into travel and online travel in particular. Enjoy....more
Our first Update of 2022 includes a number of stories on the evolving marketing tactics of both hotels and their distribution partners. Enjoy....more
1/24/2022
/ Advertising ,
Booking.com ,
Expedia ,
Google ,
Hotels ,
Marketing ,
Mobile Apps ,
Online Travel Vendors ,
Southwest Airlines ,
Travelers ,
VRBO.com
Happy holidays from snowy Seattle... As you can see from the stories we’ve included below, it was a very quiet week in online travel. Enjoy....more