In a legal marketplace where client retention and engagement and cross-selling existing clients are business development priorities, a client experience and appreciation program can make all the difference....more
Much is written about the changes in the practice of law – less so about the shift in the experience of lawyers in law firms....more
At the heart of all strong relationships with clients: good communication! Here are nine ways to connect with clients....more
A lesson in why it matters to treat your clients and your clients’ problems as your own....more