Two recent developments highlight the challenges companies may face as they explore ways to incorporate AI-based chatbots into their customer service offerings:
- A putative class action filed in California federal...more
2/27/2024
/ Artificial Intelligence ,
Bots ,
CIPA ,
Corporate Counsel ,
Customer Service Calls ,
Customers ,
Cybersecurity ,
Data Collection ,
False Statements ,
Information Sharing ,
Mass Tort Litigation ,
Policy Violations ,
Prior Express Consent ,
Privacy Laws ,
Putative Class Actions ,
Technology
In this issue, we cover two decisions granting motions to strike/dismiss class claims, three decisions denying such motions, 26 decisions denying class certification or reversing grants of class certification, 22 decisions...more
12/26/2017
/ CAFA ,
Class Action ,
Class Certification ,
Corporate Counsel ,
Decertification ,
FDCPA ,
FRCP 26 ,
Lack of Jurisdiction ,
Motion to Dismiss ,
Motion to Remand ,
Motion To Strike ,
Reversal ,
TCPA