Lawyers are trained to build cases. They think in precedent, construct arguments, track hours, and quantify value through output. In contrast, Marketing and Business Development (MBD) professionals often operate on intuition,...more
Jill Huse and Kerry Price with a perspective on why the client experience focus matters especially now, and how to achieve it in your firm....more
LMA 2019 hit it out of the ballpark this year. With over 1,500 attendees and 150 speakers, everyone came together in Atlanta, Georgia to learn how to improve their business skills, discover the latest technologies, grow...more
The latest Voice of the Client post by Society 54's Jill Huse answers: what factors influence whether or not in-house atorneys hire outside counsel?...more
Lessons for lawyers in exceptional client service, from your friendly wait staff....more
Here's the inside perspective on billing needs, as expressed by in-house counsel....more