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General Sedgwick and the Underestimated Risk: A Lesson from History we can Apply to Settlement Negotiations

It was a bright, spring morning in early May 1864. The kind of morning that would typically bring gentle breezes and the mating calls of songbirds drifting up from the rolling hills of the Shenandoah Valley. But on this...more

Trust Me! One Mediator’s Search for the Key to Building Client Trust

“No one cares how much you know, until they know how much you care” The above quote is attributed to Teddy Roosevelt [TR]. Even aside from having the pleasing, lyrical flourish of a phrase well turned, this statement...more

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