On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new disclosure rules for customer...more
8/13/2025
/ Artificial Intelligence ,
Call Centers ,
Department of Labor (DOL) ,
Disclosure Requirements ,
Federal Contractors ,
Federal Funding ,
Federal Trade Commission (FTC) ,
Financial Services Industry ,
New Legislation ,
Outsourcing ,
Regulatory Requirements ,
Reporting Requirements ,
Risk Management ,
Technology ,
Vendors
On December 12, 2024, the Consumer Financial Protection Bureau (CFPB) announced its final rule, redefining overdraft fees as finance charges in order to limit overdraft fees. The final rule seeks to regulate how overdraft...more
On December 5, 2024, the Department of Justice (DOJ) and the Consumer Financial Protection Bureau (CFPB) issued a joint letter directed at financial service providers to reinforce the importance of interest rate protections...more
12/17/2024
/ Active Duty ,
Applications ,
Compliance ,
Consumer Financial Protection Bureau (CFPB) ,
Creditors ,
Debt Forgiveness ,
Department of Justice (DOJ) ,
Financial Institutions ,
Financial Obligations ,
Interest Rates ,
National Guard ,
Servicemembers Civil Relief Act (SCRA) ,
Veterans