Negotiation is about communication, and it’s not just verbal communication. We negotiate by what we say, but we also negotiate by how we say it. In a mediation, parties rely on a mediation for much of the verbal...more
If you have lived through a mediation with me, you know that I have some canned opening remarks I make at the beginning of the process. I talk about my role as a neutral. I talk about confidentiality. I talk about the...more