Robin Muir

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CFPB Highlights Risks Arising from Chatbot Usage in Banking Industry

On June 6, 2023, the Consumer Financial Protection Bureau (CFPB) issued a Spotlight on financial institutions’ growing use of “chatbots” as a means to provide cost-effective customer service. The use of chatbots in...more

6/9/2023  /  Banking Sector , Bots , Consumer Financial Protection Bureau (CFPB) , Consumer Privacy Rights , Customer Service Standard , Risk Mitigation
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