On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new disclosure rules for customer...more
8/13/2025
/ Artificial Intelligence ,
Call Centers ,
Department of Labor (DOL) ,
Disclosure Requirements ,
Federal Contractors ,
Federal Funding ,
Federal Trade Commission (FTC) ,
Financial Services Industry ,
New Legislation ,
Outsourcing ,
Regulatory Requirements ,
Reporting Requirements ,
Risk Management ,
Technology ,
Vendors
On April 3, 2025, the U.S. Department of Veterans Affairs (VA) announced it will end the Veterans Affairs Servicing Purchase (VASP) program on May 1, 2025. This decision comes just shy of one year since the program’s...more
4/8/2025
/ Affordable Housing ,
Coronavirus/COVID-19 ,
Department of Veterans Affairs ,
Financial Services Industry ,
Foreclosure ,
Housing Market ,
Loans ,
Loss Mitigation ,
Mortgages ,
Regulatory Reform ,
Veterans