In a request for information published in today’s federal register, the CFPB is seeking information on a proposed addition to the current complaint intake form. The new field would include a survey that consumers may choose...more
Two weeks ago, we reported on an article published by the American Banker, which alleged certain inaccuracies and flawed practices in the CFPB’s consumer complaint database, citing several current and former employees of the...more
A recent article by the American Banker claims, based on undisclosed CFPB documents and interviews with current and former agency officials, that the CFPB’s consumer complaint database is widely held to be inaccurate and...more