Creating deep connections with clients can lead to new opportunities for law firms to gain a greater understanding of their goals.
In today’s episode of the CMO Series Podcast, Will Eke is joined by Ian Ribald, Chief...more
Client feedback programs are nothing new to law firms. But there are a number of other ways that the CMO and marketing teams can contribute to enhancing the client service experience.
In this week’s episode of the CMO...more
A legal client's experience is defined by conversations between individuals, one-to one-emails and all the small micro-interactions that happen every day between that client and their law firm. This creates an unenviable...more