A long-time advisor-client called with a chuckle that both he and I were right and a partner at a law firm admitted that we were.
I said it’s better to be right than wrong, but too many providers out there will make excuses, claim the earth is flat, blame the client, or do anything, but other than apologize. To many, like my parents, they would rather die than apologize.
Good providers make a few mistakes and when they do, they apologize.
