CFPB Warns Banks Against Use of Phantom Opt-In Agreements

Cozen O'Connor
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  • The CFPB issued guidance, titled Improper Overdraft Opt-In Practices, addressing whether a financial institution violates the law if it levies overdraft fees for ATM and one-time debit card transactions based on phantom opt-ins—through which banks claim they have customers’ consent to charge such fees without proof consent was given.
  • In the guidance, the CFPB explains that a bank or credit union can be in violation of the Electronic Fund Transfer Act (EFTA) and its Regulation E if there is no proof that it obtained affirmative consent to enrollment in covered overdraft services.
  • The CFPB also provides examples of records that banks could maintain that would demonstrate consumer consent to enrollment.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations. Attorney Advertising.

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