Operation Robocall Roundup: State AGs Target Voice Providers

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What Happened?

In a nationwide push to combat illegal robocalls, 51 state and attorneys general—through the Anti-Robocall Litigation Task Force— have launched Operation Robocall Roundup, targeting voice service providers that have allegedly failed to implement mandated Federal Communications Commission safeguards. The AGs allege that these companies have routed thousands of robocalls to consumers across the country, and that most robocalls were scams, with some impersonating utility, financial, or other companies.

The task force issued warning letters to 37 voice providers; each provider has 21 days to submit a detailed compliance plan aligned with both federal and state law. The task force also sent letters to a number of downstream companies that accept call traffic to notify them that they’re in business with “bad actors,” according to New York Attorney General Letitia James.

Why Is It Important?

Originating and/or transmitting illegal robocalls are violations of the Telemarketing Sales Rule, the Telephone Consumer Protection Act, and the Truth in Caller ID Act, as well as state consumer protection statutes. This coordinated, multi-state effort is designed to choke off robocall traffic at its source and create a unified compliance standard nationwide.

Failure to comply can lead to severe consequences, including significant fines, operational restrictions, and even license revocations across multiple jurisdictions. The risks extend beyond legal penalties—robocall traffic erodes customer trust, tarnishes brand reputation, and can cause business partners to sever ties. Conversely, demonstrating strong compliance not only satisfies regulators but also reinforces credibility with customers, strengthens market standing, and avoids costly enforcement actions.

What To Do Now?

Voice service providers should take comprehensive steps to ensure compliance, including filing a certification and robocall mitigation plan to comply with FCC mandates, responding swiftly to traceback requests, and considering implementation of advanced authentication protocols to detect and block suspicious traffic. Thorough documentation of all compliance efforts is important in the event of regulatory review.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations. Attorney Advertising.

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