“AI is virtually expanding, reshaping and personalizing telehealth practices in triaging, image analysis, patient diagnoses, treatment planning, monitoring and mental health.”
Why this is important: Artificial intelligence (AI) is a growing phenomenon in today’s world. Whether it’s writing emails, creating marketing tools, drafting speeches, making lesson plans, or answering everyday questions, AI is all around us, and making big impacts. Specifically, in the medical and healthcare world, AI is expanding, reshaping, and personalizing telehealth practices in a variety of ways.
Take a moment to think about the process of making, and then subsequently going to, a doctor’s appointment. You first have to make the appointment, either through a phone call or now with the use of AI through contact center assistance. AI-powered assistance can handle scheduling, provide appointment reminders, provide medication reminders, and even answer simple medical questions. Not only that, but innovative AI chatbots can conduct intake before provider visits, possibly reducing wait time and increasing patient engagement. Not only does the new technology of AI assist during pre-appointment, but AI is also being used during medical evaluations for medical image analysis, patient diagnosis, treatment plans, and patient monitoring. All of which improve care, shorten wait times, and provide support to medical staff and personnel.
While the rise of AI in the medical world most certainly has benefits, it also has significant drawbacks. Not only is implementing AI tools expensive, but it also comes with risks to patient privacy and HIPAA violations. In addition, patients may feel less connected or supported by their providers, which is especially important for medical fields dealing with mental and behavioral health. Human interaction is what makes us feel like we have a community -- like we are heard, wanted, and seen. Perhaps AI in the healthcare world is creating easier access and options for individuals to get care, but the question remains as to whether AI can in fact meet all of our needs. Is the tradeoff of quick care for human interaction and connection enough to support the push for AI? Maybe in certain practices the pros outweigh the cons, such as emergency medicine, where time and efficiency are of the essence. But, maybe in other practice areas, the need for human support and community requires less reliance on AI and more reliance on building rapport with patients.
All doctors take an oath to cure and to care, to do no harm, and to put their patients above all else. If the use of AI violates these promises, then, regardless of the benefits, it may be time to take a second look at the reasons behind the need or want for AI in the healthcare world. --- Addelyn C. Slyh, Summer Associate
Featured Attorney Question & Answer