The U.K. Financial Conduct Authority has published a portfolio letter on its strategy for mortgage intermediaries setting out the areas of regulatory focus for the next two years. The FCA's overarching focus is on embedding the Consumer Duty. Several key areas where this is most relevant for mortgage intermediaries are identified, including: (i) quality of advice and unsuitable products – particularly in the context of customers facing financial circumstances or vulnerability, meaning firms must do more to consider customers' personal and financial circumstances and financial objectives; (ii) high pressure selling and ancillary products – the FCA intends to assess how firms are identifying and managing conflicts of interest that may arise; (iii) excessive fees and fair value – in particular, the FCA highlights the relevance of its Consumer Duty guidance and recent update on good and poor practice in fair value assessments; and (iv) financial promotions – the letter emphasizes the importance of featuring the risks of secured lending prominently alongside the promoted benefits. The letter also notes the FCA's other expectations in relation to dormant appointed representatives, trading names and conditional selling.
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