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Best Practices Surveys Client Services

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Your Clients Are Talking—Are You Listening? Turning Client Feedback into Growth for Law Firms

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Now more than ever, law firms of all sizes are laser-focused on generating new business. While client acquisition is vital, sustainable growth also comes from within. Think stronger relationships, better service, and deeper...more

Association of Certified E-Discovery...

[Webinar] NPS: Will Your Clients Be Your Advocates? - November 19th, 1:00 pm - 2:00 pm EST

Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO going so far as describing...more

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