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Booking.com Fees Hospitality Industry

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This Week in Travel: Booking.com Phishing Scam, California’s AI Pricing Crackdown & More

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Happy Saturday from Seattle . . . Our Online Travel Update for the week ending Friday, March 14, 2025, is below. What started as a relatively quiet week in the travel industry (other than the concerning reports from several...more

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2024 in Review: Key Highlights from Online Travel Updates

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Good Sunday morning and Happy New Year!! We are again providing a roundup of a few of the stories that we feel made the biggest impact in the online travel industry over this past year (and continuing into this year). ...more

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Travel Trends Under the Spotlight: Google, Booking, and Loyalty Programs

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, December 13, 2024, is below. Google and its “efforts” to comply with the DMA again garnered most of the industry’s attention. As I...more

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Online Travel Update: Airlines' Tactics Under Scrutiny, Booking.com's Challenges, and Citi-Navan's New Partnership

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This week’s Update features updates on several recently featured stories, including Booking.com’s ongoing payment and fraud challenges and new legislative efforts to limit junk fees....more

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Fall Frenzy: Updates on CA Resort Fee Legislation, Booking.com's Credit Card, and Emerging Corporate Booking Platforms

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We’ve found fall to be the busiest of all seasons in the online travel world as everyone returns to work from summer breaks and the dates of the major online travel conferences are fast approaching. As you can see from the...more

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EU Blocks Booking's eTraveli Deal, Sonesta Faces Resort Fee Lawsuit, and Hungary Probes Online Booking Payments

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This past week (the unofficial end to summer for many of you) was a relatively busy one in the world of online travel. Highlights include: - EU (Unofficially) Kills Booking Holdings’ Planned Purchase of eTraveli. For...more

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Online Travel Update: Latest Quarterly Updates from Major Players, Texas AG Sets Sights on Booking.com's Practices

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It was another relatively quiet week in the industry other than news late this past week that the Texas AG had filed suit against Booking Holdings over its platforms’ deceptive display of resort fees. Some highlights from the...more

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Online Travel Update: Expedia's New Partnerships, AH&LA's Support for Resort Fee Legislation, and Strong Q2 Results for Industry...

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After several slow weeks in the industry, this past week featured a number of important updates, including earnings releases and calls from Booking Holdings and Expedia Group. Transcripts from the two companies’ earnings...more

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Online Travel Update: Biden Administration Announces Plan to Tackle “Surprise Fees”

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This week’s Update delves back into resort fees and includes a story detailing planned future regulation of the fees by the FTC. While resort fees may not technically be an “online issue,” potential federal regulation will...more

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