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Client Communication › Dispute Resolution

Miles Mediation & Arbitration

Have an Upcoming Virtual Mediation? Three Strategies for a More Effective Session

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Virtual mediations exploded during the COVID-19 pandemic. While COVID-19 is mostly gone, virtual mediations are here to stay; some mediators report that they are conducting nearly 70% of their mediations virtually....more

JAMS

Cultural Diversity: Beyond the Golden Rule

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On a regular basis, I mediate and arbitrate disputes involving people from diverse cultural backgrounds. Communication breakdowns bog down mediations and arbitrations in general, but where cultural diversity is an issue, all...more

JAMS

The Importance of Empathy and Effective Listening in Arbitration and Mediation

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Regarding communications in arbitrations and mediations, a neutral who interacts with litigants from different backgrounds may wish to establish common ground, emphasize similarities, and establish empathy to help the...more

JAMS

Update on Remote Mediations and the Virtual Evolution of ADR

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During past eight months, due to the coronavirus pandemic, mediators, lawyers and clients have experienced something once inconceivable: Almost all mediations have been conducted remotely. What have we learned from this...more

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