News & Analysis as of

Cloud Computing SaaS Risk Management

Lowenstein Sandler LLP

UPDATE: Organizations Using the Salesloft Drift AI Chat Agent Must Check It for Compromise

On August 28th, Mandiant issued an update to its previous Salesloft Drift advisory. Therein, Mandiant discussed that Salesloft issued a security notification on Aug. 26 regarding its Drift application. At that time, it...more

Lowenstein Sandler LLP

Salesforce Users: Organizations Using the Salesloft Drift AI Chat Agent with Salesforce Must Check Their Presence for Compromise

Lowenstein Sandler LLP on

Salesloft issued a security notification on August 26 regarding its Drift application. It appears to be a broad opportunistic attack on Salesloft/Drift instances integrated with Salesforce tenants. Salesloft issued updates...more

Venable LLP

Have You Updated Your End User License Agreement (EULA) for 2025?

Venable LLP on

In the fast-evolving world of software licensing, mobile app, and software-as-a-service (SaaS) agreements, your end user license agreement (EULA) or end user customer agreement is more than a formality. It is a risk...more

Venable LLP

Service-Level Agreements for Online or Cloud-Based Arrangements

Venable LLP on

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a "customer service-level...more

Conn Kavanaugh

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

Conn Kavanaugh on

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more

Lighthouse

IT at the Helm: Change Management for Cloud-Based SaaS is Key to Minimizing Risk

Lighthouse on

Cloud computing dates to the mid-1990s – so why is this relatively old concept still such a hot topic? Haven’t we figured it all out by now? And isn’t the benefit of today’s SaaS cloud environments that someone else, namely...more

Proskauer - New Media & Technology

Work-Outs of Technology and Services Agreements Challenged by COVID-19

In early February 2020, before most of us were truly aware of the implications of COVID-19, a well-respected IT consulting group predicted a $4.3 trillion global spend on information technology in 2020. Drivers of the...more

Winstead PC

Is it HIPAA or HIPPA? Either way, it still applies.

Winstead PC on

I have negotiated hundreds of SaaS agreements for dozens of software companies and I always hated when the company on the other side was a healthcare provider. Invariably, they would bring up Protected Health Information...more

BCLP

Cloud Computing (Update)

BCLP on

Most companies today use some form of cloud computing whether through software-as-a-service, platform-as-a-service, or infrastructure-as-a-service. Cloud computing’s cost-effective scalability can offer significant advantages...more

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