Understanding BBB Ratings: Strategic Approaches to Consumer Complaints — Regulatory Oversight Podcast
Your Problems Come on Two Legs: Managing Consumer Complaints - The Consumer Finance Podcast
The UK Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and HM Treasury (HMT) are seeking to reform the financial redress system to deliver greater predictability, consistency and efficiency in resolving...more
FCA publishes final guidance on regular premium PPI complaints and new consultation on mailing rules....more