Your Problems Come on Two Legs: Managing Consumer Complaints - The Consumer Finance Podcast
The European Commission has substantially expanded its use of the Consumer Protection Cooperation (‘CPC’) Regulation to secure compliance by market places and other online services with EU consumer protection law. This...more
The Federal Trade Commission (FTC), in collaboration with over 100 governmental, not for profit and private entities, is spearheading National Consumer Protection week, March 6-12, in an effort to educate consumers about...more
You will feel right at home with the CFPB’s newly augmented web-based public-facing complaints database. In accordance with its Final Policy Statement issued on March 19, 2015, the CFPB began publishing consumer complaint...more
An audit of the CFPB’s Consumer Response System (CRS) by the Federal Reserve’s Office of Inspector General (OIG) found that improvements are needed to ensure that the requirements of the Federal Information Security...more