Your Problems Come on Two Legs: Managing Consumer Complaints - The Consumer Finance Podcast
On May 1, Pennsylvania Governor Josh Shapiro announced a new centralized consumer protection hotline, website, and email address, providing residents with streamlined access to state agencies for reporting scams, financial...more
Many state Attorneys General are celebrating Consumer Protection Week this week by releasing their top consumer complaint categories, summarizing their past year’s successes, and/or providing consumer education. As the AG...more
The European Commission has substantially expanded its use of the Consumer Protection Cooperation (‘CPC’) Regulation to secure compliance by market places and other online services with EU consumer protection law. This...more
On October 16, 2024, and by a 3-2 vote of its commissioners, the Federal Trade Commission (FTC) issued a broad-reaching final “click to cancel” rule (Rule), updating its Negative Option Rule, that could subject companies to...more
On August 8, the CFPB filed a proposed order to resolve its 2021 lawsuit (previously discussed here) against a California-based software company and its CEO for their role in helping credit repair businesses charge illegal...more