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Consumer Financial Protection Bureau (CFPB) Machine Learning Consumer Financial Protection Act (CFPA)

Ballard Spahr LLP

AI in the Financial Services Industry

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The recent American Association of Residential Mortgage Regulators Annual Conference included a presentation highlighting the rising use of Artificial Intelligence (“AI”) in the Financial Services industry. As this will...more

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New CFPB report highlights concerns with growing use of chatbots by financial institutions

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In a new “Issues spotlight” titled “Chatbots in consumer finance,” the CFPB discusses how chatbot technologies are being used by financial institutions and the limitations and risks of such technologies. The report, which is...more

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