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Firm Leadership › Client Communication

Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client... more +
Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client service, and more. A JD Supra editorial program. less -
Passle

Gareth Osborne and John Riley on How to Build Seamless Client Experiences - Episode 10 Passle's CMO Series Digital Masterclass:

Passle on

Top-tier client experience is essential for law firms to stand out in a busy market. By prioritising usability and aligning with client needs, firms can showcase expertise, simplify engagement, and build trust, driving...more

JD Supra Perspectives

Stronger Client Relationships Start Here: The Four Behaviors That Matter

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Rebecca Edwards Hnatowski on four key behaviors that define exceptional client service ...more

International Lawyers Network

The Good and the Ugly: Lessons in Putting Clients First

International Lawyers Network on

In the grind of the day-to-day, it can sometimes be easy to forget who is at the center of everything we do – our clients. I’d like to offer you two contrasting stories that serve as a reminder of putting clients first (which...more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

International Lawyers Network on

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Jaburg Wilk

Communicate Effectively by not Repeating Yourself When Trying to Make a Point

Jaburg Wilk on

Effective communication involves conveying your message clearly and understandably without repetition. I find that many people make their point and then pound on it, repeating it multiple times. This is frustrating to listen...more

Jaburg Wilk

Deliver Outstanding Advice

Jaburg Wilk on

Delivering outstanding advice to your client or customer is what you should strive for. My firm has defined its culture and “Deliver Outstanding Legal Advice” is fundamental #1 of the JW Way. Without this, nothing else we do...more

Jaburg Wilk

Don’t be a Jerk, Take the High Road

Jaburg Wilk on

...Don’t be a jerk. Sounds easy, right? After all, we are all taught to “treat others as you’d have them treat you,” or some similarly worded saying with the same general meaning. But what about when someone else acts like a...more

Jaburg Wilk

Five Strategies for Dealing with the Egocentric

Jaburg Wilk on

Adolescence is hard. Many teens struggle with leading with their ego. Rather than being open to learning, they respond with “I know”. They argue points and are not always open to opposing views. Teens typically enter a room...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 21: Carl Grassi, McDonald Hopkins LLC | United States

International Lawyers Network on

Carl Grassi is a partner with and former chairman of McDonald Hopkins, a top-notch law firm with strategic offices throughout the US and a member of the International Lawyers Network. In this episode, Lindsay and Carl dig...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 12: Marie Macdonald | Miller Samuel Hill Brown | Glasgow, Scotland

International Lawyers Network on

Marie Macdonald is Chairman of Miller Samuel Hill Brown, in Glasgow, Scotland, a member of the International Lawyers Network. In this episode, Lindsay and Marie talk about the importance of communication throughout a crisis...more

Nancy Myrland - Myrland Marketing & Social...

[EP. 45] Are Lawyers Creating Coronavirus Content The Wrong Way?

Nancy Myrland - Myrland Marketing & Social... on

There has been an amazing increase in the amount and type of Coronavirus COVID-19 content being created by lawyers and law firms. There has also been an increase in the number of people who will freely tell the world you are...more

Jaburg Wilk

Practice Active Listening

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JW Way Fundamental #5: Listen Fully. "Listening is more than simply not speaking. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with focus. Most importantly, listen to...more

International Lawyers Network

Client Care in the Time of Coronavirus

International Lawyers Network on

We’re at a unique point in our histories right now – everything seems to be in an upheaval, and our nerves are frayed. Many of us are finally getting to a place that feels like a new normal, but there are still some things...more

International Lawyers Network

Leadership in a Time of Crisis: Lessons from Quarantine

International Lawyers Network on

I’m a new leader in my organization. It’s true that I’ve been in a leadership role for a number of years, and held leadership positions in other organizations, but when my dad (our former Executive Director) stepped down in...more

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