News & Analysis as of July 30, 2025

Firm Leadership › Client Referrals

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The Client Experience Disconnect: Where Law Firms Think They Excel vs. What Clients Actually Want

Legal Internet Solutions Inc. on 2/6/2025

Marketing and BD teams sit at the intersection of client expectations and firm delivery – and the stakes have never been higher. According to BTI Consulting’s 2024 Client Service A-Team Report, only 35% of corporate counsel...more

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Firm Leadership › Client Referrals

The Client Experience Disconnect: Where Law Firms Think They Excel vs. What Clients Actually Want

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