Firm Leadership, Innovation

Your Clients Are Talking—Are You Listening? Turning Client Feedback into Growth for Law Firms

Society54 on 8/18/2025

Now more than ever, law firms of all sizes are laser-focused on generating new business. While client acquisition is vital, sustainable growth also comes from within. Think stronger relationships, better service, and deeper...more

Permission to Innovate: Rethinking AI Adoption in Law Firms

Mintz on 7/23/2025

AI is no longer a distant concept for law firms. It's here -- and it has the potential to transform how we deliver for clients with greater accuracy and efficiency. Yet, many law firms remain hesitant to act. That is not...more

Meet Phil Leslie, Cornerstone Research's New Chief Technology and Innovation Officer

Cornerstone Research on 6/3/2025

We are pleased to announce that Phil Leslie has joined Cornerstone Research as the firm’s first Chief Technology and Innovation Officer (CTIO). A distinguished academic and economist, Dr. Leslie previously led digital...more

[Checklist] For Law Firm Marketers Looking to Implement a Technological Solution

JD Supra Perspectives on 4/29/2025

Provided by marketing technologist Jacqueline Madarang, a checklist for anyone looking to successfully implement a technology solution in their firm....more

Try To Be Better Every Day

Jaburg Wilk on 2/20/2025

Let me tell you something straight – mediocrity is a choice, and excellence is a habit. I’ve spent my career watching companies rise and fall, and the one constant separator between success and failure is the relentless...more

Do You Have A Radical Thinker On Your Team?

Jaburg Wilk on 4/5/2024

When you think about radical thinkers you often think of people who inhabit the fringes of society, where their unconventional ideas are free to flourish away from the constraints of mainstream thought. You may think of...more

What Gives You Hope?

Jaburg Wilk on 3/21/2024

Hope is a powerful force that drives all of us in all facets of our lives. In the realm of business, hope often manifests as the belief in innovation and the potential for growth. Entrepreneurs embark on new ventures with the...more

Capturing the Client Experience in AI

JD Supra Perspectives on 2/2/2024

The fusion of AI with legal marketing is not just a trend; it's a revolution, offering law firms a path to not only survive but thrive in the dynamic world of legal services. Neil Sahota explains....more

Making Clients Feel Valued

Jaburg Wilk on 12/1/2023

The underlying skill to achieve this JW Way fundamental is empathy. Back in law school, we were taught what it took to be successful attorneys: pay great attention to detail; know the facts of the case inside and out; and...more

Mood Follows Action

Jaburg Wilk on 10/27/2023

This statement encapsulates a powerful psychological principle that emphasizes the direct connection between your actions and your emotional states. This phrase suggests that your emotions are not just passive responses to...more

Don’t Play the Hypothetical Game

Jaburg Wilk on 10/6/2023

You need to focus on the present and concrete realities of a situation or event rather than getting lost in speculative scenarios. Constantly dwelling on hypothetical situations can lead to unnecessary stress and anxiety....more

Market Leader's Podcast Episode 84: “Change Agent: Establishing True Innovation Goals Within a Law Firm,” with Roberto Pont

The Market Leaders Podcast on 10/5/2023

In this episode of the Market Leader’s Podcast, join David Ackert and special guest Roberto Pont, Chief Strategy and Operations Officer at McInnes Cooper, as they engage in an enlightening conversation regarding innovation...more

20 Business Lessons From 20 Years To Apply Today!

Furia Rubel Communications, Inc. on 1/5/2022

It’s hard to believe that it has been 20 years since I founded Furia Rubel Communications. That may seem like a long time, but it feels like it all began yesterday. While there have been hundreds, if not thousands of lessons...more

Your Most Overlooked Profitable Resource? The Intrapreneurs

JD Supra Perspectives on 12/1/2021

Good business sense: Rich Bracken and Megan Galloway dive into the most compelling reasons to support team members who find purpose in innovation. ...more

It’s Past Time to Innovate for Radical Success

International Lawyers Network on 5/25/2021

“Innovation” is a buzzword that gets thrown around a lot these days, right up there with “disruption.” It sounds like something that’s foreign in the legal industry, but it shouldn’t be. Believe it or not, we, too, can be...more

"Establishing Efficiency and Innovation Standards" with Kelly Harbour – Market Leaders Podcast

The Market Leaders Podcast on 1/27/2021

Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast. Tune in to hear them discuss: • How she overhauled the data...more

Out of Adversity Comes Fantastic New Law Firm Creativity

JD Supra Perspectives on 9/10/2020

Law firm leadership: Merry Neitlich looks at the many positives emerging in the legal landscape right now....more

Law and Justice Powered by Artificial Intelligence? It's Already a Reality

JD Supra Perspectives on 9/3/2020

The AI wave in law is not coming, it's already here … and it’s already transforming law firms....more

Business Essentials for Law Firm Success with Jordan Furlong: On Record PR Episode 16

Furia Rubel Communications, Inc. on 6/16/2020

How do law firms plan for the future? What does innovation look like in law firms and how do you make a case to invest in innovation? Join us in this episode of On Record PR as host Gina F. Rubel, Esq., founder and CEO of...more

The Law Firm CMO Perspective on COVID-19 & Beyond

Legal Marketing Association (LMA) on 5/1/2020

Barbara Malin and Erin Meszaros share their perspective on the current environment and the outlook for the legal industry....more

Changes Are Coming to the Legal Industry. Is That So Bad?

JD Supra Perspectives on 4/24/2020

Jeff Berardi with a leadership perspective on what the future holds for law firms....more

Marketers, Prove Your Value to Firm Partners with Data

JD Supra Perspectives on 12/16/2019

When you are able to back up your opinions with data, then even lawyers have a hard time arguing....more

The Road to Becoming Data-Driven: Q&A With Industry Leader Adam Stock

JD Supra Perspectives on 11/11/2019

A JD Supra interview with Adam Stock as he begins his new role as VP Product Strategy at Foundation Software Group....more

Fostering an Innovative Culture: What Marketing Leaders Can Do

Legal Marketing Association (LMA) on 10/28/2019

A perspective by Scott Westfahl, faculty director of Harvard Law School (HLS) Executive Education, writing for LMA Strategies magazine....more

The Care and Feeding of a New Kind of Customer: Working with Legal Departments of the Future [Q&A]

JD Supra Perspectives on 10/7/2019

Q&A with NetApp's Connie Brenton and Emily Teuben on how legal departments of the future need to respond to and serve a new type of client....more

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