News & Analysis as of

Google Booking.com Customer-Loyalty Programs

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Booking.com’s Ongoing Legal Battles, Alibaba’s Travel Restructuring & the Rise of AI in Hotel Visibility

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Good Saturday evening from Seattle . . . Our Online Travel Update for the week ending Friday, June 27, 2025, is below. This week’s Update features news of yet another claim being brought against Booking.com over its...more

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Travel Trends Under the Spotlight: Google, Booking, and Loyalty Programs

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, December 13, 2024, is below. Google and its “efforts” to comply with the DMA again garnered most of the industry’s attention. As I...more

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OTA & Travel Distribution Update: Booking.com agrees to EU demands to change travel offers, also signs deal with Google Nest;...

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Our holiday-abbreviated OTA & Travel Distribution Update is below. Happy Holidays....more

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OTA & Travel Distribution Update: Travel booking startup turning traditional group booking upside down; Hoxton hotel chain...

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Startup Seeks to Turn Traditional Group Booking Upside Down - (“Booking Startup Stayker Makes Room Blocks Less Risky for Planners,” Skift Travel News on Nov 20, 2019) Launched last Thursday, Stayker seeks to disrupt...more

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OTA & Travel Distribution Update: Accor and Air France-KLM announce unique loyalty partnership; Booking.com delays plans to charge...

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This week’s travel-shortened OTA & Travel Distribution Update features two stories detailing two recently announced unique partnerships, one between Accor and Air-France-KLM and the other between Expedia and Lufthansa. We...more

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OTA & Travel Distribution Update: Regulation of large online platforms is coming to Japan; And you thought net rates were dead;...

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Regulation of Large Online Platforms is Coming to Japan - ("Online platforms may face stricter rules, enforcement in Japan, panel says, MLex, November 5, 2018) Following up on a story (and prediction) included in last...more

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Navigating Disruptive Climates Hosted by Washington Hospitality Association

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Navigating Disruptive Climates, hosted by Washington Hospitality Association, was held on October 22-24, 2017 at the Tulalip Resort Casino in Tulalip, Washington. My presentation at the conference, "The War Rages: Hotels vs....more

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OTA & Travel Distribution Update - June 30th, 2017

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Our weekly OTA & Travel Distribution Update for the week ending June 30, 2017 is below. A mix of stories in this week’s update. Airbnb Continues Its March Toward Mainstream Lodging (SHORT-TERM RENTALS) ("Airbnb signs...more

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