Moving Beyond the Usual Helpline Data
Episode 17: Transforming Healthcare Habits and Trust - Curious about how habits shape successful businesses, especially in a rapidly changing healthcare landscape? In this episode of BRight Minds in Healthcare Delivery,...more
It’s time to think bigger when it comes to helpline data. Yes, it’s still important to look at traditional metrics such as the number of calls and the substantiation rate. But, there is so much more that can be done. ...more
- What is new: HM Treasury and the UK regulators announced a package of financial services reforms on 15 July 2025, including cross-cutting reforms in the regulatory environment, significant changes to the SMCR regime, a...more
HM Treasury (HMT) has published its consultation paper on cross-cutting reforms in the UK regulatory environment in relation to key performance indicators, principles and strategies to be applied by the UK Financial Conduct...more
In today's data-driven business landscape, "single source of truth" (“SSoT”) has become the defining standard for trusted, authoritative, consistent, and accurate financial intelligence. As leaders in financial advisory, we...more
Private Equity (PE) firms face pressure to deliver strong returns while managing downside risk. This necessitates a focus on performance metrics that measure value creation and overall health. However, the reporting shared by...more
In an increasingly data-driven world, measuring and monitoring business performance isn’t just helpful – it’s critical to your law firm’s success. The legal industry has witnessed significant shifts since our last deep dive...more
The Case for Attention to the Specific HR Metrics That Improve or Impair Value - At this year’s HR Technology Conference, one of the standout themes was HR data and analytics. With the emergence of GenAI and skills-based...more
New DOJ whistleblower incentives. Investigation-related KPIs. Accountability demands from stakeholders of all stripes. A combination of hard work by ethics and compliance professionals, high profile internal system...more
An Insight, first published in PLC, on Part 4 of the Procurement Act 2023, in particular the new contract management requirements for public contracts and the increased focus on supplier performance and transparency. ...more
In the last couple of months of 2024, the FASB issued some “invitations to comment” intended to allow FASB stakeholders to express their views on whether or not the FASB should pursue the projects identified. It could well...more
Even for the unpredictable world of business and human rights, 2024 was particularly volatile, including for sustainability more generally. The European Union’s (EU) Corporate Sustainability Due Diligence Directive (CSDDD)...more
In the modern corporate environment, compliance must transcend its traditional role as a set of rules and regulations. Instead, it should be reimagined as a product—something employees actively choose to engage with daily....more
The Chief Compliance Officer (CCO) role is essential in building an organization that meets regulatory standards and upholds a robust ethical culture. But what should the CCO be reporting to the Board of Directors to ensure...more
Do you feel that performance metrics to close cases in a certain number of days negatively influences the substantiation rate? If that question has you shifting uncomfortably in your seat, you’re not alone. Frankly, while...more
Key Performance Indicators for Your Law Firm: Numbers Do Not Lie. “What is measured improves.” Peter Drucker. When I speak with lawyers the world over, I talk about creating vision-based, goal-driven, law practices....more
Retail sales increased nearly 6% in December with total holiday sales (Nov/Dec) rising over 5% above 2022. Consumer sentiment increased 13.7% in December, erasing declines from the previous four months, driven chiefly by...more
The building blocks of any compliance program lay the foundations for a best practices compliance program. For instance, in the life cycle management of third parties, most compliance practitioners understand the need for a...more
Why settle for the status quo? Redgrave Data and Purpose Legal will guide you through the essentials of KPIs and how to revolutionize your managed services to exceed client expectations. Elevate your legal practice with...more
Step outside the eDiscovery box as we dissect the fun and complex world of data science. Discover unconventional data strategies, learn about bespoke solutions and software developed on-demand, and understand the...more
As higher education institutions continue to face a variety of challenges in delivering their core infrastructure needs in innovative, cost-effective ways, many have turned to alternative project delivery models, such as...more
The Fortieth Cambridge International Symposium on Economic Crime, held recently, was entirely focused on “Integrity”. This highlights the importance of integrity in organisational life (as well as in our private lives)....more
ESG KPIs may be an opportunity for employers to boost their competitive advantage vis-à-vis both customers and employees. While ESG-based bonus plans and benefits packages are now commonly used in several industries, many...more