Moving Beyond the Usual Helpline Data
It’s time to think bigger when it comes to helpline data. Yes, it’s still important to look at traditional metrics such as the number of calls and the substantiation rate. But, there is so much more that can be done. ...more
The Chief Compliance Officer (CCO) role is essential in building an organization that meets regulatory standards and upholds a robust ethical culture. But what should the CCO be reporting to the Board of Directors to ensure...more