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Law Firm Partners Client Retention LMAMKT

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Stronger Client Relationships Start Here: The Four Behaviors That Matter

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Rebecca Edwards Hnatowski on four key behaviors that define exceptional client service ...more

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Will the Lateral’s Clients Move?

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There is no way to guarantee a lateral's clients will make the move to a new firm. But a series of questions can examine the quality of these relationships and the likelihood that the client will move with the lateral...more

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Voice of the Client: 10 Ways to Achieve Alignment Between In-House and Outside Counsel

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Gonzalo Ruiz, formerly of The Coca-Cola Company and Sony, with a perspective on the ideal working relationship between in-house and outside counsel....more

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The Language Barrier: How to Help Lawyers Listen Actively and Communicate Strategically

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As client service and business development coaches in law firms, we can help our attorneys navigate tough conversations, actively listen to the voice of the client, and suggest alternative approaches to communication. Here...more

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When Will the Billable Hour Die? Conversation with Law Firm Change Agent John Chisholm (Part One)

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Changing the ways lawyers charge for their services and, equally important, the ways that clients pay for them, requires more than flipping a switch and sending out a different type of bill. ...more

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