News & Analysis as of

Law Practice Management Client Communication Law Firm Partners

Stange Law Firm, PC

Ensuring competence, diligence, and communication

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Having a plentiful number of clients in a law firm is vital. To attract new clients, law firms must have a successful marketing plan. It is also crucial to make as many clients as possible happy to ensure they refer others to...more

Stange Law Firm, PC

Voicemail is the enemy with potential clients

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Obtaining new clientele is essential for most law firms. New clients ensure that the lights stay on and that legal staff have the work to remain profitable and generate income for the firm....more

LawVision

Law Firm Sales: Reach Out With Gratitude

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Receiving acknowledgement for a job well done, or for helping another business colleague or contact, or for ongoing work received from a client, is rewarding for the recipient. The inherent message is “you matter.”...more

International Lawyers Network

Client Centricity in Practice – Part One

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in Practice.” It was an...more

Sands Anderson PC

Dead Men Tell No Tales, But Can Their Lawyers? A Lawyer’s Duty to Disclose the Death of a Client

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Consider the scenario in which opposing counsel provided a settlement offer that the client approved, but the lawyer has not communicated its acceptance to opposing counsel prior to the client’s death. A zealous advocate may...more

LawVision

Closing Business:  Four Stages of a Business Relationship

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A number of scholars have studied relationship development and the science/psychology around building relationships. Whether the perspective is from a psychology viewpoint using tools like Myers Briggs and others or from a...more

McManis Faulkner

Is Your Communication Toolbox Growing?

McManis Faulkner on

Take a quick look in my garage and you will see boxes filled with tools.  At first glance, many of them appear to be doubles of the same tool.  You may ask, ‘why so many of the same tools?’  I would answer, ‘take a closer...more

UB Greensfelder LLP

Lawyers are Responsible for Ensuring Effective Communication with Clients when Faced with Language or Other Communication Barriers

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Regardless of communication barriers that various client circumstances may present, lawyers owe their clients the duties of competent representation and effective communication...more

Jaburg Wilk

Listen Fully and Then Question Respectfully

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We live in a world of entrenched people and positions. Right now, you may be thinking of politics and similar high-level issues, but I am not. I’m considering this on a day-to-day level in relation to your work and personal...more

Jaburg Wilk

Deliver Outstanding Advice

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Delivering outstanding advice to your client or customer is what you should strive for. My firm has defined its culture and “Deliver Outstanding Legal Advice” is fundamental #1 of the JW Way. Without this, nothing else we do...more

International Lawyers Network

How Zoom Fatigue May Be Blocking Your Relationship Development Efforts (And How to Fix It)

“I just can’t do one more online meeting” “You can’t get business that way.” “My clients need me more.” Have you ever said, or thought, any of these things about a virtual event or while involved in a conference...more

International Lawyers Network

3 Ways to Use Content to Create Relationships with Your Referral Network

As a lawyer, in addition to the network of clients and potential clients that you’ve built, you’ve also built a network of referral sources. This may be formal or informal (or more likely, both). One of the most overlooked...more

International Lawyers Network

7 of My Favorite Networking Tips - Yes, Even in a Pandemic

I’ll tell you a secret – the pandemic may not be over, but you can still be networking. Even when networking is primarily done in a virtual way, the substance of it has not changed; only the platform. So what does that...more

Jaburg Wilk

Five Strategies for Dealing with the Egocentric

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Adolescence is hard. Many teens struggle with leading with their ego. Rather than being open to learning, they respond with “I know”. They argue points and are not always open to opposing views. Teens typically enter a room...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 21: Carl Grassi, McDonald Hopkins LLC | United States

Carl Grassi is a partner with and former chairman of McDonald Hopkins, a top-notch law firm with strategic offices throughout the US and a member of the International Lawyers Network. In this episode, Lindsay and Carl dig...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 20: Andreas Kaeser, wehinger kaelin ferrari ag | Switzerland

Andreas Kaeser is a partner with one of the International Lawyers Network's founding firms, wehinger kaelin ferrari ag, in Zurich, Switzerland. In this episode, Lindsay and Andreas talk about what it's like to be one of the...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 12: Marie Macdonald | Miller Samuel Hill Brown | Glasgow, Scotland

Marie Macdonald is Chairman of Miller Samuel Hill Brown, in Glasgow, Scotland, a member of the International Lawyers Network. In this episode, Lindsay and Marie talk about the importance of communication throughout a crisis...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 11: Bruce Feuchter | Stradling Yocca Carlson & Rauth | California, US

Bruce Feuchter is a partner with Stradling Yocca Carlson & Rauth, a Southern California law firm and member of the International Lawyers Network. In this episode, Lindsay and Bruce chat about the challenges of business...more

McGlinchey Stafford

Client Confidentiality in the Age of Coronavirus [More with McGlinchey Ep. 2]

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Confidentiality is fundamental to the client-lawyer relationship. It encourages candid communication between client and lawyer and assists the lawyer in more effectively representing the client. In this episode, McGlinchey...more

International Lawyers Network

Lawyers: Think Outside the Box to Connect with Your Network

It’ 2020. Many of us had grand plans for the way that our business development and relationship building was going to go this year. We were going to spend the year connecting, deepening our engagement, forging new contacts! ...more

Nancy Myrland - Myrland Marketing & Social...

[EP. 45] Are Lawyers Creating Coronavirus Content The Wrong Way?

There has been an amazing increase in the amount and type of Coronavirus COVID-19 content being created by lawyers and law firms. There has also been an increase in the number of people who will freely tell the world you are...more

Stange Law Firm, PC

Video conference software law firms may consider

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Many law firms are quickly looking to incorporate video conferences into their law practice. No matter whether it is communicating with clients, potential clients, internally within the firm or for recruiting purposes, video...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 4: Attilio Ferrari | FPB Legal, Milan, Italy

Attilio Ferrari is a partner with FPB Legal in Milan, Italy and a member of the International Lawyers Network. In this episode, Lindsay and Attilio discuss emphasizing being a trusted partner over business development, the...more

Troutman Pepper Locke

Digital Issues for Individuals Working at Home (Digital Planning Podcast)

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The Digital Planning Podcast is designed to educate individuals about all things digital in connection with estate planning, business planning and estate administration. Your hosts, Jennifer Zegel, Ross Bruch and Justin...more

Nancy Myrland - Myrland Marketing & Social...

[EP. 44] Should Lawyers Be Selling Services During This Coronavirus COVID-19 Crisis?

I’ve been asked by several people whether now is the appropriate time to sell your services, or even to cross-sell the other services in your firm. Some lawyers I have talked to have said that they think now would be a good...more

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