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Legal Operations Client Services Firm Leadership

Best Era

Law Firms Are Bleeding Talent Because They Refuse to Build Leaders

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Law firms have a leadership crisis. Not a shortage of managing partners or practice group heads, but a fundamental inability to develop actual leaders from within their ranks. The traditional model of promoting the best...more

Furia Rubel Communications, Inc.

Redefining Value: What Today’s Legal Buyers Want - On Record PR

Gina Rubel and Jennifer Carr reflect on key insights from Legalweek 2025, focusing on how law firms must adapt to meet the expectations of today’s legal buyers. From the rise of millennial buyers prioritizing trust and...more

Best Era

Tech Isn’t the Enemy—Complacency Is: A Call to Action for Law Firm Leaders

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The future of law isn’t just about better motions or airtight arguments—it’s about building systems, empowering people, and enabling your law firm with the right technology to thrive in a rapidly changing world....more

LawVision

Proactive Pricing for Law Firms

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A few years ago, I wrote a blog on proactive profitability. Given the evolving dynamics and trends in pricing in 2025, I want to explore a parallel concept: proactive strategic pricing. ...more

Poston Communications

Crisis: What Role Does Leadership Play in Crisis Communications?

Poston Communications on

When law firms or legal departments face crises, whether that be a data breach exposing client information, allegations of professional misconduct, a high-profile case gone awry or something truly unexpected, strong...more

Mitratech Holdings, Inc

Changing Out of White Shoes: Why General Counsel Are Moving Work to Challenger Firms

Market Dynamics Are Changing In-House Relationships with Law Firms - A quiet revolution is taking place in outside counsel management: general counsel (GCs) are turning away from the traditional elite law firms — bastions...more

U.S. Legal Support

A Guide to Legal & Litigation Support Service Outsourcing

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The pandemic caused a wave of disruption throughout the legal system in 2020, and the ricocheting effects are still felt today. Initially, there was a substantial backlog of cases causing court dates to be continually pushed...more

ClientsFirst Consulting

CLIENTSFirst Consulting’s Top Five Blogs and Videos of 2023

The world of marketing technology is ever-changing, and with these changes comes its own set of challenges and opportunities. This past year was no different. We saw more firms than ever before embracing new technologies such...more

LawVision

What Sinek and the Innovation Curve Can Teach Us About LPM Adoption

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In part 1 of our series, we talked about the significance of why for any high-performing law firm. Success is not about how phenomenal your lawyers are and the impressive list of clients. Rather, it’s about delivering value....more

JD Supra Perspectives

Technology Isn't Making Legal Decisions - LeftFoot Podcast with Lucy Bassli of LawGeex

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Law Firms Are Poised to Offer Broad Solutions Lucy Bassli’s new adventure allows her to have a broad impact on the legal industry. Through her work at LawGeex and the organization she founded, InnoLegal Services, she...more

JD Supra Perspectives

Think Dynamically About Your Clients - LeftFoot Podcast with Katie DeBord, CIO of Bryan Cave

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Operationalizing Legal Advice with Katie DeBord of Bryan Cave In the 100th episode of LeftFoot our guest Katie DeBord, Chief Innovation Officer at Bryan Cave highlights the substantive changes taking place in today’s legal...more

JD Supra Perspectives

5 Client Service Lessons for Law Firms from The Gap’s Head of Legal Operations

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Recap of a recent LeftFoot podcast at the intersection of legal operations and client service....more

JD Supra Perspectives

Driving In-House Legal Strategic Decision Making: Q&A with Mike Haven, Head of Legal Operations at The Gap, Inc

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This episode of LeftFoot, fresh conversation on business development, is with Mike Haven, the Head of Legal operations at The Gap. Mike is on the cutting edge of legal department management, creating, implementing and...more

JD Supra Perspectives

Law Firms That Are Leading the Way to Successful Legal Operations

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Merry Neitlich looks at how two law firms - Baker McKenzie and Davis Wright Tremaine - are leading the way to improved legal operations....more

JD Supra Perspectives

CLOC: A Breath of Fresh Air in the Evolving Legal Landscape

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It might have taken almost a decade to happen, but here it is....more

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