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Machine Learning Call Centers

IMS Legal Strategies

How to Unleash the Power of Segmentation

IMS Legal Strategies on

Based on data from its call center, a warranty company thought its market was predominantly female. However, when that company commissioned marketing research, it found that its customer base was actually largely male. While...more

Troutman Pepper Locke

How Voice AI and Machine Learning Redefine Call Center Controls - The Consumer Finance Podcast

Troutman Pepper Locke on

Please join Troutman Pepper Partners Chris Willis and Stefanie Jackman, along with special guest Prodigal Banking Strategy Leader Scott Hamilton for a discussion about how voice AI and machine learning contribute to more...more

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