News & Analysis as of

Outsourcing Financial Services Industry Artificial Intelligence

Bradley Arant Boult Cummings LLP

The Keep Call Centers in America Act of 2025: What Financial Services Companies Need to Know

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new disclosure rules for customer...more

BCLP

AI Recipe for Success - What Does Responsible Adoption of AI Really Mean in the Context of the Consumer Duty?

BCLP on

The FCA have stated that firms should “have scope to innovate whilst protecting consumers” – but what does this mean in the context of rapidly developing AI technology? In particular, how does the higher standard imposed by...more

Morgan Lewis

What’s Driving Digital Transformation in the Financial Services Sector?

Morgan Lewis on

Through strategic outsourcing, companies in the financial services sector can improve the quality of services they offer to clients and increase internal operations by reducing inefficiencies—all while saving costs in key...more

King & Spalding

Global Trends in IT Outsourcing

King & Spalding on

The IT sector has been demonstrating its value in the wake of the COVID-19 pandemic. As more businesses adopt hybrid or even permanent remote work, worldwide IT spending is forecast to reach $4.5 trillion in 2022 and expand...more

White & Case LLP

Financial Regulatory Observer - December 2019: Digitalization: Regulating the future of finance

White & Case LLP on

As technology reshapes the banking industry, regulators are rising to the challenge. Digitalization is at the forefront of the challenges facing the banking industry as it undergoes a period of unprecedented upheaval....more

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