News & Analysis as of

Patient Privacy Rights Online Reviews

Kerr Russell

May I Use Patient Information to Respond to Internet Criticism?

Kerr Russell on

Question: It was recently brought to my attention that a patient posted on the internet false and misleading information regarding treatment I provided to her. The posting also contains false and defamatory descriptions of me...more

Bass, Berry & Sims PLC

How Can Healthcare Providers Respond to Online Patient Reviews Without Violating HIPAA?

Bass, Berry & Sims PLC on

Current and potential patients are taking to the internet to share opinions and make decisions about healthcare providers. Good reviews can convert prospective healthcare consumers into patients, while bad reviews,...more

Burr & Forman

Negative Online Review? Think Twice Before Responding

Burr & Forman on

Your practice receives notification that an online review has been posted about you or the medical practice. You immediately check out the review and realize that the patient has left a scathing, negative review, which you...more

White and Williams LLP

Making the Stars Align in Your Healthcare System: The Growing Importance of Transparency in Patient Experiences

White and Williams LLP on

Like with most things today, many of us turn to our phones, tablets and computers for information regarding our medical problems and where to seek treatment. While many providers have historically feared the five-star...more

Brownstein Hyatt Farber Schreck

No Practice Is Too Small to Ignore Risks of Disclosing PHI on Social Media

An unsurprisingly large number of medical and dental practices regularly monitor patient reviews or opinions posted on social media in order to, among other things, respond to unfairly negative or even blatantly false patient...more

White and Williams LLP

A Yelp From Posting on Yelp®

White and Williams LLP on

Are your employees instructed on the proper (and improper) use of social media? Does your organization have policies and provide training on the appropriate handling of sensitive information? A recent United States Department...more

Foley & Lardner LLP

Report Warns Providers of HIPAA Violations When Responding to Negative Online Reviews

Foley & Lardner LLP on

ProPublica, a public interest investigative newsroom, recently identified more than 3,500 one-star medical reviews on Yelp in which patients complained about privacy issues. ProPublica determined that “in dozens of instances,...more

Mintz - Health Care Viewpoints

Study Finds Widespread HIPAA Violations Occurring on Yelp

It is no secret that the Health Insurance Portability and Accountability Act (HIPAA) is a trap for the unwary. A recent study by the non-profit ProPublica has uncovered that the online review site Yelp (as well as other...more

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