News & Analysis as of August 24, 2025

Consumer Complaint System

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A repository for the most well-read content on JD Supra at any given time, along with occasional roundups of popular content by specific topic. Also stop by for monthly recaps of hot articles for the previous... more +

Troutman Pepper Locke Weekly Consumer Financial Services Newsletter – May 2025 # 4

Troutman Pepper Locke on 5/29/2025

To keep you informed of recent activities, below are several of the most significant federal and state events that have influenced the Consumer Financial Services industry over the past week....more

Federal court orders Harris Jewelry to reopen website to allow consumers to request refunds

Ballard Spahr LLP on 11/22/2024

A federal court has ordered Harris Jewelry to reopen its claims process and to again notify consumers that they may submit their claims for refunds from the jewelry company....more

California Releases Marketplace Lending Data

Ballard Spahr LLP on 4/14/2016

The California Department of Business Oversight (DBO) has issued a summary report of aggregate data provided by the companies that responded to the DBO's online survey sent to 14 marketplace lenders engaged in online consumer...more

CFPB releases 2015 complaint report

Ballard Spahr LLP on 4/6/2016

The CFPB’s Consumer Response Annual Report analyzing complaints handled in 2015 indicates that volume rose 8% from 250,700 complaints in 2014 to 271,600 in 2015. The report provides data on the most common types of complaints...more

CFPB's October Complaint Snapshot Focuses on Credit Card Complaints

Baker Donelson on 11/16/2015

The Consumer Financial Protection Bureau (CFPB) has been taking complaints from consumers about all financial service products, including credit cards, since its inception on July 21, 2011. As of October 1, 2015, the CFPB has...more

CFPB to Publicly Disclose Consumer Complaint Database Narratives

Troutman Pepper on 3/31/2015

On March 19, the Consumer Financial Protection Bureau (CFPB or Bureau) adopted a proposal to publicly disclose consumer complaint narratives in its Consumer Complaint Database. The Bureau also published its final policy...more

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