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Professional Development › Best Practices › Client Communication

Miles Mediation & Arbitration

Have an Upcoming Virtual Mediation? Three Strategies for a More Effective Session

Miles Mediation & Arbitration on

Virtual mediations exploded during the COVID-19 pandemic. While COVID-19 is mostly gone, virtual mediations are here to stay; some mediators report that they are conducting nearly 70% of their mediations virtually....more

International Lawyers Network

The Good and the Ugly: Lessons in Putting Clients First

International Lawyers Network on

In the grind of the day-to-day, it can sometimes be easy to forget who is at the center of everything we do – our clients. I’d like to offer you two contrasting stories that serve as a reminder of putting clients first (which...more

McManis Faulkner

Is Your Communication Toolbox Growing?

McManis Faulkner on

Take a quick look in my garage and you will see boxes filled with tools.  At first glance, many of them appear to be doubles of the same tool.  You may ask, ‘why so many of the same tools?’  I would answer, ‘take a closer...more

Jaburg Wilk

Be a Mensch, Not a Jerk

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JW Way Fundamental #16: Don't be a jerk - always take the high road. "Maintain professionalism at all times. Keep emotions under control. Advocating forcefully for the interests of our clients does not require bullying,...more

Jaburg Wilk

Separating Your Desire For Personal Validation

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JW Way Fundamental #9: Leave your ego at the door .  "At all times, stay focused on serving the needs of our client and our firm, rather than on serving your ego. Remember – it’s about the client and our firm, not you!" ...more

Jaburg Wilk

Stay Focused on the Outcome

Jaburg Wilk on

JW Way Fundamental #18: Speak constructively. "Address issues in a candid, direct, kind and respectful manner with those involved or affected. Be courageous enough to say what you believe should be said. Ask questions,...more

Jaburg Wilk

The Delicate Balance of Constructive Communication

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JW Way Fundamental #18: Speak Constructively - "Address issues in a candid, direct, kind and respectful manner with those involved or affected. Be courageous enough to say what you believe should be said. Ask questions,...more

Jaburg Wilk

Demonstrate Respect

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JW Way Fundamental #11: Demonstrate Respect - "Treat others with courtesy and dignity. Show respect by listening fully and actively, paying attention to your words and attitude. Give your undivided attention without...more

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