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Professional Development Client Services LMAMKT

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Diversify or Die: Why Law Firm Attorneys Must Master More Than One Business Development Skill

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If you work in a law firm and don’t understand how to bring in business, you’re leaving your future in someone else’s hands. John Eix explains....more

JD Supra Perspectives

How to Take Client Service (and Business Growth) to the Next Level in 2023

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Rebecca Edwards and Beth Cuzzone explain how marketers and BD professionals can grow revenue by helping to take client relationships to the next level, outlining activities from low to high investment of time and resources....more

Legal Marketing Association (LMA)

The Tenets of a Successful Key Client Program

Finding ways to deepen relationships with clients is more important than ever. How you go about that in a way that is unique, relevant and impactful is the burning question....more

Legal Marketing Association (LMA)

Client Feedback Is a Firmwide Sport

Feedback is also a full-contact sport that should touch almost every aspect of firm life — from diversity, associate retention and firm culture to strategy, billing and client team initiatives....more

JD Supra Perspectives

Improve Client Service Through Emotional Intelligence? Yes! Here's How...

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Client service is often overlooked as one of the most critical pieces of success for professional services firms, most notably law firms. Rich Bracken explains. ...more

JD Supra Perspectives

"Authenticity" Might be Cliche, But It's Essential to Building Client Relationships

JD Supra Perspectives on

Even though the word "authenticity" might make your skin crawl, it's actually a pretty important concept for lawyers - it's a buzzword for a reason....more

JD Supra Perspectives

On Becoming a Sought-After Lawyer - LeftFoot Podcast with Kirkland Partner, Dale Cendali

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Expertise and Reputation A lawyer labeled as ‘commercial’ is a good thing. Commercial lawyers are interested in quickly and cheaply resolving the client’s business problems as emphasized in a recent interview with Kirkland...more

JD Supra Perspectives

What Lawyers Can Learn From Waiters - Lessons in Exceptional Client Service

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Lessons for lawyers in exceptional client service, from your friendly wait staff....more

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Dishing on the Importance of Good Client Care

JD Supra Perspectives on

Chew on this: Society 54's Morgan Lewis shows why client service matters to your law firm's bottom line....more

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