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Relationship Development Best Practices

Poston Communications

News: “The Holiday Gifting Dilemma: How Law Firms Can Get Gratitude Right,” The Legal Intelligencer

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The holiday season is fast approaching, and many law firms will want to show appreciation to their clients—and perhaps their alumni—with a special gift. This annual practice can quickly become a difficult exercise, with an...more

Jaburg Wilk

The Art of the Ask: How to Request Business Favors Without Sounding Desperate

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In the world of business, knowing how to ask for help can make or break your professional relationships. Whether you’re seeking an introduction to a key client, requesting a deadline extension, or hoping for mentorship from a...more

Zelle  LLP

Choosing the Right Lawyer: What Should You Ask and What Should You Expect?

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Working in insurance coverage and dispute resolution, my clients are almost always repeat business. My friendly competitors are all highly skilled service providers who meet high performance standards over and over again. ...more

Omnizant

Intake: The Broken Link in Your Firm’s Business Development Chain

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The phone is ringing, emails are blazing in—your marketing agency is doing its job. So why isn’t your caseload growing? The intake process is a make-or-break moment in the client journey. This is where your firm needs to...more

Society54

Your Clients Are Talking—Are You Listening? Turning Client Feedback into Growth for Law Firms

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Now more than ever, law firms of all sizes are laser-focused on generating new business. While client acquisition is vital, sustainable growth also comes from within. Think stronger relationships, better service, and deeper...more

Society54

The Power of Influence: Leading Without a Title

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Not all superheroes wear capes…and not all leaders carry a leadership title. Sometimes we are asked to lead an initiative or chair a committee with a team of people that are not our direct reports. Sometimes we must step up...more

Kilpatrick

8 Key Takeaways | Strategies to Drive Influence With and Without Authority

Kilpatrick on

On July 17, 2025, Laura Miller (Winston-Salem Trademark Partner) and Colleen Bear (Talent Management Senior Manager and Coach) co-hosted Kilpatrick’s bi-monthly virtual roundtable discussion with in-house counsel. Use these...more

Good2bSocial

14 Tips for Writing The Perfect Attorney Website Bio

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Your professional bio is more than a formality—it’s often the first impression you leave with potential clients. When someone hires an attorney, they’re not just choosing a service; they’re placing their trust in someone they...more

IR Global

From Pressure to Presence: What Happens When Leaders Stop Demanding

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What if the biggest leadership breakthrough wasn’t in getting louder—but in getting clearer? In the world of law firm leadership, power often masquerades as pressure. High expectations are seen as synonymous with...more

Thomas Fox - Compliance Evangelist

Compliance tip of the Day: Communication Through Persuasion

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned...more

LawVision

Opening doors is easy….when you have the right keys

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To thrive, law firms continually need to add new clients that can grow over time to become strategic accounts. In addition, new or revised firm strategies require a law firm  to re-thinking what the client base should be...more

International Lawyers Network

The Good and the Ugly: Lessons in Putting Clients First

In the grind of the day-to-day, it can sometimes be easy to forget who is at the center of everything we do – our clients. I’d like to offer you two contrasting stories that serve as a reminder of putting clients first (which...more

Stotler Hayes Group, LLC

Death By Inbox

There isn’t a more eloquent way to frame it—sometimes we find ourselves buried deep under a pile of unfinished work, pushed aside obligations, and other good intentions. It happens at work, at home, and our personal lives. It...more

IR Global

Managing Remote Workers – 7 Best Practices

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An Accountant in Missouri has run her business for over 20 years. In 2020, she hired her first ‘remote worker’ but now 4 out of 11 of her team members work remotely. What she thought would be a temporary shift has become...more

Mitratech Holdings, Inc

[Webinar] Transforming Outside Counsel Relationships for Cost Savings, Value and Diversity: Success Stories from Discover, Flex,...

Join us on Tuesday, January 24th at 1 PM EST for an expert panel discussion on what it takes to restructure your outside counsel relationships, complete with success stories from Discover, Flex, and Honeywell. Hear from...more

Frantz Ward LLP

Episode 10 | Looking from the Outside In: A Conversation with In-House Counsel Kelley Barnett

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Shoveling Smoke is pleased to welcome Former Frantz Ward Partner Kelley Barnett. Kelley has seen it all - from trying major felony cases as a Cuyahoga County Prosecutor to becoming a top commercial trial lawyer at Frantz Ward...more

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