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Baker Donelson

Skipping Through the Years: A Conversation About Changes with Courtney Hollins

Baker Donelson on

It was a sunny and busy day in the middle of May, and I'm sitting across the table from Courtney Hollins at Midtown Cafe. Almost exactly three years ago, I sat down with Courtney at this same restaurant when the two of us...more

Legal Internet Solutions Inc.

What is Client Journey Mapping and Why is it Crucial for Law Firms?

It should go without saying that understanding your client’s experience with your firm is critical to understanding how to continue impressing this client as well as future clients. (Or to understand what needs to be fixed.)...more

U.S. Legal Support

Insights from U.S. Legal Support’s 2024 Litigation Support Trends Survey

U.S. Legal Support on

Each year, we conduct an industry-wide survey to better understand where our clients and partners stand on issues important to the legal industry and litigation support. This summary breaks down some of the most important...more

Jaburg Wilk

Communication Is Hard; Work to Improve How You Communicate Constructive Feedback

Jaburg Wilk on

Many people sugarcoat what they say to save another’s feelings. I think this is because most people shy away from potentially confrontational conversations or don’t know how to effectively communicate something negative or...more

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