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Risk Management SaaS Contract Terms

Venable LLP

Have You Updated Your End User License Agreement (EULA) for 2025?

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In the fast-evolving world of software licensing, mobile app, and software-as-a-service (SaaS) agreements, your end user license agreement (EULA) or end user customer agreement is more than a formality. It is a risk...more

Lathrop GPM

Liability Considerations for Developers and Users of Agentic AI Systems

Lathrop GPM on

What Are Agentic AI Systems? Agentic AI systems are artificial intelligence technologies that: ..Operate autonomously, ..Adapt to changing environments, and ..Execute multi-step tasks based on user input or...more

Venable LLP

Service-Level Agreements for Online or Cloud-Based Arrangements

Venable LLP on

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a "customer service-level...more

Harris Beach Murtha PLLC

Have a SaaS Contract in Place? You May Need an AI Addendum

Virtually every business has signed an agreement with a software as a service (“SaaS”) provider at one time or another. And now, virtually every SaaS provider (it seems, at least) is coming out with an AI-related feature or...more

Conn Kavanaugh

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

Conn Kavanaugh on

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more

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