News & Analysis as of

SaaS Vendors

Harris Beach Murtha PLLC

Have a SaaS Contract in Place? You May Need an AI Addendum

Virtually every business has signed an agreement with a software as a service (“SaaS”) provider at one time or another. And now, virtually every SaaS provider (it seems, at least) is coming out with an AI-related feature or...more

Conn Kavanaugh

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

Conn Kavanaugh on

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more

DLA Piper

Unlocking AI and Sourcing 

DLA Piper on

In a recent webinar forming part of DLA Piper’s ‘Digital Evolution in conversation with’ series, Technology Transactions and Sourcing partner Lauren Hurcombe caught up with Gareth Stokes and Jeanne Dauzier, DLA Piper’s...more

Baker Donelson

Best Practices for Protecting Operations from Vendor's Cyber Incidents

Baker Donelson on

In the aftermath of a vendor's hack that crippled an industry, ensure your business is up to date on best practices for mitigating the risks of third-party cyber incidents. Many businesses struggle to adequately consider the...more

Bowditch & Dewey

Key Legal Tips to Maximize Your Understanding and Use of Software-as-a-Service Agreements

Bowditch & Dewey on

“Software-as-a-Service,” commonly known as “SaaS,” is a subscription-based software distribution model in which the vendor allows users to connect to and use cloud-based applications over the Internet for the subscribed term....more

Polsinelli

The Structure of Data Rights in a Post-On-Premises World

Polsinelli on

As society moves away from the use of on-premises software into a modern world in which software vendors offer software and services through online, hosted environments, new challenges and trends related to data use and...more

Mintz Edge

Six Common Contract Traps: A Field Guide

Mintz Edge on

The situation is a common one. Your company is in the midst of a sales process with a potential customer, and the business principals have decided on the core order form terms — pricing, term, services specifics, and the...more

Mitratech Holdings, Inc

The Top 10 Vendor Risks & How to Manage Them

Increasing globalization, a heavy reliance on outsourcing, growth of cloud computing, and the transition to digitization and remote work since the COVID-19 crisis have each heightened the regulatory focus on vendor risk...more

Morgan Lewis

Contract Corner: Basics of Uptime Commitment in Cloud Service Level Agreements

Morgan Lewis on

In cloud services, whether it is infrastructure as a service (IaaS), platform as a service (PaaS), or software as a service (SaaS), service availability is often a significant customer concern because the customer is relying...more

McGuireWoods LLP

Three More Risks to Consider with SaaS Solutions

McGuireWoods LLP on

As previously discussed, software as a service (SaaS) solutions offer the allure of being able to outsource IT for data storage. Being able to rely on someone else to protect you sounds great, but is it really? Losing...more

Morgan Lewis

Contract Corner: SaaS Escrow Considerations (Part 2)

Morgan Lewis on

Picking up where we left off last week, below are some additional distinctions for escrow arrangements in the software as a service (SaaS) context and related customer and vendor considerations....more

Morgan Lewis

Contract Corner: SaaS Escrow Considerations (Part 1)

Morgan Lewis on

With software as a service (SaaS) offerings here to stay as the preferred technology solution for many key business requirements, we are seeing more and more requests for escrow arrangements involving SaaS solutions....more

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