Strategic Benefits of Consumer Surveys in Complex Litigation | Episode 69
Return to the Office – Employer Considerations (Part 2)
Hospice Survey Overhaul: An Unwelcome Surprise in COVID Relief Bill
Episode 24: EEOC Commissioner Chai Feldblum Part I: Employers' "Superstar Harassment" Problem
Compliance Man Goes Global-Episode 4-Training
I-17 – Engaging Your Employees in Today’s Workplace, Featuring Rick Turner at Whirlpool Corporation
IP|Trend: The Importance of Consumer Surveys in Patent Litigation
Deloitte: Turnarounds and Democracy Don't Mix
ComplexDiscovery Editor’s Note: The 1H 2025 eDiscovery Business Confidence Survey marks the 37th edition of this trusted industry snapshot, drawing insights from 77 professionals across the legal, technology, and corporate...more
From startups to multigenerational enterprises, there’s considerable opportunity for lawyers to serve small businesses – but little attention given to the demographic. Much of the legal press is concentrated on the...more
Just 36 percent of C-level executives find professional services content to be “very valuable,” and the reviews are tougher from the legal department: Just 25 percent of in-house counsel say the same, according to a survey...more
You cannot simply run a digital marketing campaign for your law firm and then leave it alone. You need to pay attention to the results including return on investment (ROI), to determine whether the campaign was a success....more
Legal operations has become a growing focus as organizations prioritize finding new ways to increase efficiencies within the legal department. Legal operations teams are tasked with several responsibilities including...more
Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO going so far as describing...more
The push and pull of direct client feedback is a strong indicator of where the practice of law is, or should be, heading. As we recently described in this post on in-house legal departments’ impression of outside law firm...more
The popularity of videos has increased significantly over the years with the desire of the consumer to get quick, visual and engaging content. Not only do videos help to develop more leads, but they...more
Mark Twain is often reputed to have stated that “history doesn’t repeat itself, but it often rhymes.” This phrase comes to mind when reading recent reports from The American Lawyer on the performance of large law firms in...more
Congratulations to Greentarget and Zeughauser Group for the release of The 2018 State of Digital and Marketing Content Survey, a refresh on their survey that serves to inform lawyers and legal marketers about the behaviors of...more