News & Analysis as of

Third-Party Service Provider SaaS

Lowenstein Sandler LLP

UPDATE: Organizations Using the Salesloft Drift AI Chat Agent Must Check It for Compromise

On August 28th, Mandiant issued an update to its previous Salesloft Drift advisory. Therein, Mandiant discussed that Salesloft issued a security notification on Aug. 26 regarding its Drift application. At that time, it...more

Lowenstein Sandler LLP

Salesforce Users: Organizations Using the Salesloft Drift AI Chat Agent with Salesforce Must Check Their Presence for Compromise

Lowenstein Sandler LLP on

Salesloft issued a security notification on August 26 regarding its Drift application. It appears to be a broad opportunistic attack on Salesloft/Drift instances integrated with Salesforce tenants. Salesloft issued updates...more

LegalMation

Should Attorney Conflict of Interest Rules Apply to Litigation Service Providers and LegalTech Companies, Too?

LegalMation on

This article addresses conflict-of-interest rules and recommendations that guide attorneys, and whether those principles should also apply to certain types of service providers, including legal software-as-a-service...more

Baker Donelson

Best Practices for Protecting Operations from Vendor's Cyber Incidents

Baker Donelson on

In the aftermath of a vendor's hack that crippled an industry, ensure your business is up to date on best practices for mitigating the risks of third-party cyber incidents. Many businesses struggle to adequately consider the...more

Venable LLP

Considerations for Handling AI Licensing and Related Data in Tech Contracts: A Customer’s Perspective

Venable LLP on

Artificial intelligence (AI) tools continue to proliferate, with many aiming to automate processes and increase productivity. But customers of these tools or customers of vendors who use them must understand what’s going on...more

Nextpoint, Inc.

Managing Ediscovery In The Cloud: Essential Questions to Ask Potential Providers

Nextpoint, Inc. on

As we explained in our last post, managing ediscovery in the cloud is the only viable solution for dealing with the massive amount of electronic data involved in litigation today. Nextpoint has been an advocate for...more

Ankura

What is MDR and How Does it Fit Into Your Security Strategy?

Ankura on

The global cyber threat landscape is rapidly evolving. The number of attacks, threat vectors, and endpoints continues to grow exponentially alongside the average time to detect and respond to a security incident. Today,...more

Morgan Lewis - Tech & Sourcing

SaaS Enabled Marketplace Terms – Part 1: The Integrator’s Dilemma

As more and more SaaS providers, in digital health, fintech, and other industries, look for ways to integrate with and offer third-party applications (in their quest for powerful network effects), they eventually reach a...more

Pillsbury Winthrop Shaw Pittman LLP

Soaring Inflation Demands Careful Review of COLA Provisions in Technology & Services Agreements

Customers should look closely, in their new and existing contracts, at the charges and fees that are eligible for escalation under the COLA provision and beware of COLA provisions that apply to “all” charges in a contract. ...more

Epiq

Become More Efficient by Utilizing Managed Services to Deploy AI

Epiq on

True eDiscovery managed services is about a programmatic approach to process and technology. Artificial intelligence (AI) and predictive analytics can be included in a managed services construct. With proper planning and...more

Benesch

Between the Clouds: Best Practices for Selecting Hosted Solutions in the Transportation and Logistics Industry

Benesch on

Transportation and logistics providers are increasingly adopting cloud technology to bring connectivity and scale to their core operating systems. This trend will continue for the foreseeable future....more

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