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Travelers Unfair or Deceptive Trade Practices Hospitality Industry

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AI, Junk Fees, and Expedia’s Earnings: Key Highlights from the Week in Online Travel

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending May 9, 2025, is below. What started initially as a relatively slow week in online travel picked up as the week progressed. Earnings releases...more

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State AGs Settle With Choice Hotels Over Hidden “Resort” Fees

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Four state attorneys general (state AGs) — Colorado, Oregon, Pennsylvania, and Texas — have announced resolutions with Choice Hotels International, Inc. (Choice Hotels), a prominent hotel conglomerate known for operating...more

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Online Travel Update: Google Updates Upcoming

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Our weekly Online Travel Update for the week ending Sunday, January 27, is below. This week’s Update provides updates on both DOT’s and FTC’s recent rulemaking efforts around “hidden” industry fees. Enjoy....more

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Online Travel Update: India’s MakeMyTrip Fined for Anti-Competitive Behavior

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Three of the four stories we feature in this week’s Update detail recent or ongoing examinations by competition regulators of the trade practices of several online travel platforms. Relatedly, we also include again a link to...more

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Online Travel Update: Kayak Grows Development Team, and Fareportal’s Use of “Dark Patterns” Results in $2.6 Million Payment

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This week’s Update features a variety of topics, including Fareportal’s deceptive sales tactics and Expedia’s self-proclaimed collaborative approach. Enjoy....more

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OTA & Travel Distribution Update: Booking Holdings aims to cut costs; Travelport’s new CEO initiates tech overhaul; smaller tour...

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Our (travel-abbreviated) weekly OTA & Travel Distribution Update for the week ending February 28, 2020 is below. I’ll be back next week with our regular format. ...more

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