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Robins Kaplan LLP

How Do I Trust Thee: Let Me Count The Ways...

Robins Kaplan LLP on

Do they trust you? When an early-career lawyer can answer “yes” to that question, they’ve developed a critical skill necessary for success. The importance of gaining another’s trust begins with your supervising attorney and...more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

International Lawyers Network on

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Jaburg Wilk

To Understand a Client's Needs Requires Exploration

Jaburg Wilk on

JW Way Fundamental #4: Walk in your client’s shoes. See the world from their perspective. Empathize by understanding their fears and concerns and showing you care. Ask, “If I were in their shoes, what would I want to know and...more

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